How much do you think about the words you use in conversation? Yet the words you say have the power to build or to destroy; to heal or to hurt. [Read more...]
Are you a Builder or a Destroyer?
January 2, 2012 By Leave a Comment
Coaching is Not Counselling
August 27, 2011 By Leave a Comment
I had a great reminder last Saturday about something fundamental to coaching. It’s also something that’s often overlooked. [Read more...]
Make Me Feel Important
May 18, 2011 By 2 Comments
Imagine a world where everybody walks around with a piece of tape across their forehead saying “Make me feel important”!
This is the essence of sales and providing outstanding customer service. It’s also the basis for building a great company and attracting all-star talent. [Read more...]
To Grow your Business Don’t Cut Costs – Increase Turnover
March 8, 2011 By Leave a Comment
Three Ways to Increase Turnover
There are three key statistics you should know if you want to increase turnover and grow any business -
1. How many clients do you have at present?
2. What is their average spend per sale?
3. How many times do they buy from you per year? [Read more...]
What Makes a Good Coaching Mindset?
November 23, 2009 By Leave a Comment
A successful coach-client relationship depends, amongst other things, on the coach having an appropriate mindset:
1. That they free their minds of any attachment to their own needs and agenda
2. That they accept everything that the client says as information, without making any judgement about it being good or bad, desirable or undesirable, right ot wrong.
3. All of the input comes from the client, not from the coach; the coach can offer feedback and ask questions to help the client gain insights, but should not lead or control the client.
The question then comes up about what to do if the client asks directly for advice or help. At this point, the coach needs to have a conversation with the client and perhaps change the nature of the relationship.
