Social Media is a tool to enable people to network, to connect, engage and share – it’s about 2 way conversations, not about broadcasting. This article looks at the impact that social networking has had on organsiations and their customers. [Read more...]
The Little Secret That Could Make your Company Thousands of Pounds
Client focus vs Customer Focus
Before you read any further ask yourself whether you have a client focus or a customer focus? Last week I looked at how to build your business by increasing turnover. Today I want to look at the difference a single word can make to your company’s performance and culture. [Read more...]








